POSHY COUTURE Customer Service is available from Monday to Friday, from 9 am to 6 pm (EST). (888) 220-4750
Saturday from 10 am until 6 pm (EST).
Our advisors are delighted to help you discover POSHY COUTURE and answer any questions you may have.
You can only pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®. Diners Club®, CarteBlanche®, JCB®, Discover® and China Union Pay®. You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page. Payment via Paypal® is accepted.
We accept the following Gift Cards: American Express, MasterCard, Visa. Please note all purchases made with a Gift Card are Final Sale.
We’re sorry, but we do not accept other Gift Cards, CODs, personal checks, money orders and international credit cards from countries not listed above.
Important information: For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. We reserve the right to cancel any order that does not meet these criteria.
We only accept credit cards of individuals (excluding company cards) residing at the billing address.
Billing information indicated in Your Order must correspond to the credit card holder.
POSHY COUTURE may contact the credit card holder directly if necessary, for verification and ask him/her for additional information. Such verifications will extend the delivery time with two (2) additional business days. If this condition is not fulfilled and/ or POSHY COUTURE fails to reach the holder of the credit card, POSHY COUTURE reserves the right to cancel Your Order.
You may prefer to place Your Order through our Customer Service, which You may contact in our “contact us” section. Please note that no bank details shall be sent by email or through the Customer Service contact form. The Customer Service will request from You – on the phone exclusively – all information required by the financial institutions to process the payment of Your Order.
Your credit card will only be charged at the time of shipment of Your Order, after checking Your data and upon receipt of the authorization provided by the issuing company and upon acceptance of Your Order by POSHY COUTURE .
Subject to the acceptance of your Order, POSHY COUTURE will send You a confirmation of the conclusion of the Transaction to the email address that You provided when placing the Order.
The Transaction will only be concluded when POSHY COUTURE will have confirmed its acceptance by sending You the confirmation email including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and custom duties and the mean of payment chosen by You.
Enjoy complimentary ground shipping on all orders for the USA and Canada.
For other destination or different shipment mode, you will be asked to select the shipment method you would prefer as part of the order procedure. Delivery costs depend on the delivery service you select and the destination.
Please allow 4-5 business days for orders to be processed and shipped for items that are in stock. Out of stock items will take approximately 5-7 business days to be processed and shipped.
POSHY COUTURE ships through USPS, FedEx and UPS within the United States and Canada.
We offer Ground, Second Day and Next Day shipping options for US customers.
For Ground deliveries in the US and Canada, consider 5-7 business days excluding weekends and holidays. Note: the carriers can take longer during the busy holiday season so please select your shipping method carefully. For Day Air deliveries in the US and Canada, consider two business days excluding weekends and holidays. For Next Day Air deliveries in the US and Canada, consider one business day excluding weekends and holidays.
For international destination, the delivery time depends on the carrier. You will get more information once you process your order and before you finalize it.
All orders need to be finalized by 12pm during business hours in order to qualify for same day shipping for items that are on stock. Also please note: there are delivery times as provided by our carriers, we may need additional time to prepare your order.
The carriers will not ship to Post Office Boxes or APO/FPO addresses. Please provide a street address so that your package can arrive safely.
We ship to any country in the world. Please remember :
Extra duties and taxes will be applied outside of the USA, Canada and Mexico
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain model.
We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders.
All POSHY COUTURE orders arrive in a signature pouch and gift box. Please personalize your gift card at checkout.
Returns & Exchanges
We accept returns and exchanges of unworn & undamaged merchandise within 14 days for a full refund or exchange. Merchandise must be accompanied by original packaging and receipt. After 14 days and up to 60 days, merchandise may be returned for store credit that is valid for one year from date of purchase.
Shipping costs are non-refundable.
We strongly advise all customers to check merchandise thoroughly upon delivery. For any discrepancies with your order upon receipt, please retain all documentation and packaging, and contact us immediately. We stand by High quality products and are happy to discuss any issues or concerns at any time.
Please note; Special orders, Engraved items, Sale items and Custom Ordered items are non-refundable. We do not reimburse any soldering charges or shipping fees.
Instructions for returning POSHY COUTURE merchandise are :
Log into your account, or search for your purchase within the ‘Returns’ section on the website.
Select the items you wish to return and follow the prompts to complete your request.
Once confirmed you may email or print your prepaid UPS return label for shipment. This must be initiated within the 14-days window.
Include the original receipt.
Pack merchandise in its original packaging.
Use only the original delivery box for shipment. Merchandise returned in different packaging will not be accepted for return.
Affix our return label.
Keep a record of your tracking number.
Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com) Do not use a drop box location for security.
POSHY COUTURE reserves the right to refuse any return on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.
REFUND AND PROCESSING TIME
We strive to issue refunds as quickly as possible. You should receive your refund within 15 business days after your returned item(s) is/are received at our warehouse.
Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment.
Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account.
POSHY COUTURE DOGS ACCESSORIES ARE DOG’S LIFE GUARANTEE.
POSHY COUTURE undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.
However, if Your Product shows any defect, please contact the Customer Service immediately, and no later than five (5) days from the date of delivery, at the following email address: email@example.com.
In such case, you must indicate in Your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).
After considering these elements, POSHY COUTURE reserves its right to recover the Product to conduct a physical investigation.
In case of a recognized defect, POSHY COUTURE undertakes to either repair the defective Product, replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.
POSHY COUTURE reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).
The warranty does not cover normal wear and tear, improper care or abuse.
Please be advised that if you wish to cancel or modify your order, please send an email or contact as soon as possible to the customer service. We will make every effort to accommodate your request. However, once an order has been submitted and has begun processing, we cannot guarantee the purchase can be cancelled or modified.
Your Use of This Site Is Governed By An Agreement To Arbitrate Disputes. You Agree To Submit All Disputes Concerning This Agreement, Your Use of This Web site, and Any Products or Services You Purchase Through the Web site To Confidential, Binding Individual Arbitration, And You Agree To Give Up Your Right To Represent Other Persons In A Class Action or Similar Proceeding.
Content of the Site
The Company may, from time to time, make newsletters, messaging services, chat services, bulletin boards, message boards, blogs, other forums, new product updates and other such services available on or through the Site (the “Services”). In addition to any other rules or regulations that we may post in connection with a particular service, you agree that you shall not upload, post, transmit, distribute or otherwise publish through the Site or any of the Services, any materials which:
(i) restrict or inhibit any other individual from using and enjoying the Site or the Services;
(ii) are fraudulent, unlawful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent;
(iii) constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law;
(iv) violate or infringe the rights of third parties including, without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy or publicity or any other proprietary right;
(v) contain a virus, spyware, malware or other harmful component;
(vi) contain embedded links, advertising, chain letters or pyramid schemes of any kind;
(vii) constitute or contain false or misleading indications of identity, origin, endorsement or statements of fact.
Any material, information or idea you transmit to or post on this Site by any means (including, but not limited to e-mails sent to POSHY COUTURE using links provided on this Site) will be treated as non-confidential and non-proprietary, and may be disseminated or used by POSHY COUTURE or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. The user may not post any material that violates copyright, trademark, or other proprietary rights (including rights of publicity and privacy). The user will indemnify POSHY COUTURE for any, and all damages resulting from the user's actions or postings that violate any of these policies. POSHY COUTURE reserves the right to prohibit further postings by any user for violation of these standards.
Infringement of Intellectual Property Rights
The names, images and logos identifying POSHY COUTURE , or any third parties and their products and services are subject to copyright, design rights and trademarks of POSHY COUTURE and/or the third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, design right or copyright of POSHY COUTURE , or any other third party.
Links to/from Other Websites
The Website may contain links to third party websites not under the operation or control of POSHY COUTURE. Such links are provided as a convenience only and cannot, and should not be interpreted as an express or implied endorsement of such third party websites or any products or services offered thereon. You may only provide a link to the Website if expressly authorized in advance in writing by POSHY COUTURE .
Accuracy, Completeness, and Timeliness of Information on This Site
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk. This Site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.
Availability of Products and Services
The products and Services offered on the Site may not be available or accessible in your particular state or locality. The reference to the products and the Services on the Site does not imply or warrant that any specific product or Service will be available at any time in your particular location. Furthermore, the Company reserves the right to alter, modify, add or discontinue completely any of the products or Services, temporarily or permanently, at any time, in its sole discretion, without notice and without liability.
The products offered for sale and sold through the Site are intended for your personal use only, and not for resale. By placing an order through the Site, you warrant that you are purchasing the product(s) only for personal use. The Company, in its sole discretion, reserves the right to refuse to fill any orders which it believes are intended for resale.
Disclaimer of Warranties and Damages
Use of and browsing in the Website are at your own risk. POSHY COUTURE does not guarantee or represent that:
-the Website is free from viruses, worms, trojan horses or other destructive material;
-the information contained on the Website is accurate, complete or up to date.
The Website may contain technical inaccuracies or other defects; POSHY COUTURE does not guarantee that any such defects will be corrected. The Website and its contents are provided on an "as is" and "as available" basis. POSHY COUTURE expressly disclaims all warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, POSHY COUTURE will not be liable to you, or any third party, for any damages including without limitation indirect, incidental, exemplary, punitive, special or consequential damages, such as loss of profits, loss of goodwill or any other intangible losses, arising out of or in connection with your use or inability to use the Website, any content or materials on this website, or any of the products or services offered on this website, even if POSHY COUTURE has been advised of the possibility of such damages, except where such liability or damage is the direct result of the gross negligence, fraud or willful misconduct of POSHY COUTURE.
Intended Audience of this Site
This Site is intended for the personal use of individuals interested in learning about the Company or purchasing Company products. This Site is not intended to attract or be used by minors under the age of 18 without verifiable parental consent, and the Company will not knowingly collect personal information from such visitors.
Collection of Information About You
We collect identifying information (“Personal Information”) about users of the Sites and individuals who visit our Physical Locations when you voluntarily provide it in the course of browsing, visit or shopping on the Sites, including to make purchases from the Sites; visit, shop or purchase items in the Physical Locations; voluntarily register or otherwise sign up for information on the Sites or at a Physical Location; or communicate with us via the Sites or at a Physical Location. Users of the Sites and individuals who visit our Physical Locations may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services; to answer surveys, enter contests, and receive notice of other promotional opportunities; and to develop “wishlists” or to make purchases.
The types of identifying Personal Information that we may collect from users of the Sites and Physical Location visitors include name, address, phone number, email address, purchase information and purchase method, and associated information such as credit or debit card information used to facilitate the sale of POSHY COUTURE products. We use the information that you provide for the following purposes: to respond to your requests, to process your purchases and related transactions, to create a personal customer profile in order to let you know of products or events that may be of interest to you, to streamline future purchases, and for customer service purposes, such as following up with customers who have items in their shopping carts or to inquire about their use of the Sites. We may combine information we collect on the Sites and through Physical Locations with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research.
Automatic Collection of Information
We automatically collect certain aggregate information and other information when you visit the Sites. When in aggregated form, this information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.
Also, we may collect certain information at the individual level, which may be Personal Information under applicable state laws, although it may not always allow us to identify who you are. For example, when you visit the Sites to browse, read, or download information, we automatically collect device and related information that your browser sends to every website you visit, such as your IP address, general location, browser type and language, access times, and referring website addresses. Certain of our Sites may collect precise geolocation where location services are enabled in your device settings. For registered users that are logged in, we may associate automatically collected information with the identifying information. For non-registered users, we generally do not link this device and related information to anything that will allow us to identify users, unless to enforce compliance with our rules or terms of service; to protect our service, Sites, users or others; or for certain online advertising activities relating to our users, including to measure the effectiveness of our advertising.
In addition, we also may collect other information, including through “cookies,” “device matching,” “device identifiers,” and/or “web beacons,” as explained below.
Cookies: We, our service providers, and third parties such as online network advertisers may collect information using cookies, pixels, and similar technologies from the Sites. Cookies are pieces of information that any website may transfer to your browser that are then stored on your device. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the Sites are of greatest interest to the user. Cookies may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.
Most web browsers are set up to accept cookies. You can, however, set your browser to refuse all cookies or to indicate when a cookie is being set. If you choose to decline cookies, some of the functionality of the Sites may be impaired.
Device Identifiers: We also may automatically collect an IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use, and we may share this information with third parties for the foregoing purposes.
Device Matching: Data collected from one Device when you visit the Sites or other third party websites or applications may be linked to data collected from another Device for the purpose of establishing profiles, analytics, and delivering ads and/or other content or services to you, across such Devices, or it may be transferred to third parties such as online network advertisers for those purposes. For example, we may use the data we receive to determine the probability that a desktop computer and a mobile device belong to the same user and may share this device matching information with third parties to enable them to provide advertising, analytics or other services.
Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags,” or “pixel tags,” are small graphic images on a website or in an email that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, our service providers, and other third parties to gauge and enhance the effectiveness of our marketing on our Sites or on third party websites or other channels by transmitting information about whether you follow links in our emails or Sites, or links in third party websites, and by gathering information about the websites you visit before and after visiting our Sites. We use log files to store the data that is collected through Web beacons.
Choices for Disclosure and Use of Personal Information
Access and Correction
Through your account at the Site, you may access your basic personal information in the possession of the Company and correct inaccuracies of that information in our records. For any other issues concerning the accuracy of your personal information, please contact us in the manner specified in the “Contact Us” section. We ask individuals to identify themselves and the information requested to be accessed and amended before processing such requests, and we may decline to process requests in limited circumstances as permitted by applicable privacy legislation.
The Company takes reasonable measures to safeguard your personal information against unauthorized access, disclosure, copying, use or modification, whether or not in electronic format. We use industry-standard technological precautions in an effort to protect your personal information as you transmit it electronically from your computer to this Site and, furthermore, to protect it from loss, misuse and unauthorized access, disclosure, alteration or destruction. Furthermore, the Company requires that employees and third-party administrators/processors access your personal information only on a “need-to-know” basis.
You should keep in mind that no combination of security measures can ever provide guaranteed protection all the time. We caution you that e-mail may be particularly vulnerable to unauthorized interception, eavesdropping, modification and spoofing, and, therefore, you should take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers or other special access features on this Site, it is your responsibility to safeguard them.
PRIVACY RIGHTS FOR CALIFORNIAN RESIDENTS
California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to firstname.lastname@example.org or by phone. We will respond to these requests for the list within 30 days. Written requests may be sent to POSHY COUTURE . Requests for this information that come to us through other channels may result in a delayed response.
LAST UPDATED: September 2019
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